Hey there! Ever had one of those moments where you just wanted to talk to a real person behind a brand? Well, you’ve found us. At Chicgemk, we’re not just another faceless online store—we’re a small team that genuinely cares about every single customer. In fact, our founder, Sarah, still replies to most emails herself. (Yeah, she’s that kind of person.)
Whether you’ve got a question about a product, need help with an order, or just want to share your thoughts (we love those!), here’s how to reach us:
Oh, and if you’re more of a live chat person? We’ve got that too! Look for the little chat icon in the corner—it’s usually manned by either Sarah or our customer care wizard, Mike.
Here’s something we don’t say often enough: Thank you. Seriously. When you take the time to reach out, whether it’s to say “I love this!” or “Hey, this could be better,” you’re helping us grow. Last year alone, we made over a dozen improvements based on customer feedback. (That cozy new packaging? That was all thanks to Emily from Portland who wrote in with the idea.)
So go ahead—drop us a line. Ask about that necklace you’ve been eyeing. Tell us about your terrible day (we’ll send virtual cookies). Or just say hi. We’re here, we’re listening, and we can’t wait to hear from you.
P.S. If you’re wondering about our name—yes, “Chicgemk” is a mashup of “chic” and “gem.” Because life’s too short for boring jewelry, right?
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