At Chicgemk, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before proceeding with any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Certain items, such as personalized or custom-made products, may not be eligible for return unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing may depend on your bank or credit card company's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a damaged or incorrect item, we will cover the return shipping costs upon verification of the issue.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds are sometimes processed directly to your PayPal balance rather than your linked bank account or credit card.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Chicgemk
Address: 294 E Lakeshore Dr, Colchester, VT
E-Mail: [email protected]
Phone: +1 589 083 2648
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we strive to respond to all inquiries within 24 business hours.
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